Privacy Policy — gtg999

1. Information We Collect

gtg999 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party sources such as payment providers and identity verification services. The categories of data we collect are described below.

1.1 Registration & Account Data

When you create a gtg999 account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify you are 18 years of age or older)
• Residential address in Bangladesh (including division, district, and postal code)
• Mobile phone number registered in Bangladesh
• Email address
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering obligations and confirm your identity before processing withdrawals, gtg999 may request:

• A copy of your National Identity Card (NID), passport, or driving licence
• A recent proof of address document (utility bill, bank statement, or similar, dated within 90 days)
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad wallet showing your registered name and number)
• A self-portrait photograph (selfie) where required to confirm document authenticity

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal on the gtg999 platform, we record transaction-level data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amount in BDT, transaction reference numbers, and timestamps. We do not store full card numbers, mobile banking PINs, or CVV codes.

1.4 Gameplay & Betting Data

We collect records of your activity on the platform, including bets placed, games played, session durations, stakes and returns, bonus usage, and in-play betting history. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving our service offerings.

1.5 Technical & Device Data

Automatically collected data when you access the platform includes:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited and features accessed within the platform
• Referral source (how you arrived at the gtg999 website)

1.6 Communications Data

If you contact gtg999 via live chat or email, we retain a record of the conversation, including your name, contact details, and the content of your messages. This allows us to follow up on queries and maintain a history of support interactions for quality assurance purposes.

2. How We Use Your Data

gtg999 processes your personal data for the following purposes and on the following legal bases:

Purpose	Legal Basis	Detail
Account creation & management	Contract performance	To create and maintain your gtg999 account and provide access to our gaming services.
Identity & age verification	Legal obligation	To confirm you are 18 or older and to comply with KYC and anti-money-laundering requirements.
Payment processing	Contract performance	To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to pay out withdrawals.
Fraud prevention & security	Legitimate interest	To detect, investigate, and prevent fraudulent transactions, bonus abuse, and unauthorised account access.
Responsible gaming monitoring	Legitimate interest / Legal obligation	To identify patterns of problematic gambling and to enforce self-exclusion and deposit limit requests.
Customer support	Contract performance	To respond to your queries and resolve disputes via live chat and email support.
Platform improvement	Legitimate interest	To analyse usage patterns, fix bugs, and develop new features that improve the player experience.
Marketing communications	Consent	To send you promotional offers, bonus notifications, and platform updates — only where you have opted in. You may withdraw consent at any time.

gtg999 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review where such review is required.

3. Data Sharing & Disclosure

gtg999 does not sell your personal data. We share your information only where it is necessary for the operation of our services or where we are required to do so by law. The categories of recipients are as follows:

3.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, and card payment processors. These partners receive only the data required to complete the specific transaction and are bound by their own data protection obligations.

3.2 Identity Verification Services

Where gtg999 uses third-party KYC service providers to assist with identity and document verification, your identity documents and verification data may be shared with those providers under strict confidentiality agreements. These providers are prohibited from using your data for any purpose other than identity verification on our behalf.

3.3 Game Technology Providers

Game studios and technology providers whose products power the gtg999 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive technical session data necessary to deliver their games. These providers do not receive your full personal profile or financial data.

3.4 Legal & Regulatory Authorities

gtg999 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, court order, or legitimate legal process. We will notify you of such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets involving gtg999, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

4. Cookies & Tracking Technologies

gtg999 uses cookies and similar technologies (including local storage and session storage) to operate the platform, remember your preferences, and understand how users interact with our services. The types of cookies used are described below.

Cookie Type	Purpose	Can Be Disabled?
Essential / Strictly Necessary	Required for the platform to function — including maintaining your login session, storing your cart/bet slip, and enabling security features such as CSRF protection.	No — disabling these will prevent the platform from working correctly.
Performance / Analytics	Used to collect aggregated, anonymised data about how visitors use the platform — including pages visited, time on site, and error reports — to help us improve the user experience.	Yes — via your browser's cookie settings.
Functional / Preference	Used to remember your preferences such as display language, preferred sports markets, and notification settings so you do not need to re-enter them each session.	Yes — disabling may affect personalisation features.
Marketing / Targeting	Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. These cookies are only set where you have provided explicit consent.	Yes — and consent can be withdrawn at any time.

To manage or delete cookies, you can adjust your browser settings. Instructions vary by browser — consult your browser's help documentation for guidance. Please note that restricting certain cookies may limit your ability to use all features of the gtg999 platform.

gtg999 does not use cookies to collect sensitive personal data such as financial information or identity documents. Cookie data is not sold to third parties.

5. Data Security & Storage

gtg999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive personal data stored in our databases, including identity documents and payment reference data.
• Access controls ensuring that only authorised gtg999 personnel with a legitimate business need can access identifiable personal data.
• Regular security assessments including vulnerability scanning and penetration testing of our platform infrastructure.
• Incident response procedures enabling us to identify, contain, and respond to any data security incident promptly.
• Staff training on data protection obligations, phishing awareness, and secure data handling practices.

Data Storage Location. gtg999's primary data infrastructure is hosted on servers with physical and logical security controls. Backup copies of data may be maintained in geographically separate secure locations to ensure service continuity.

Data Breach Notification. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, gtg999 will notify affected users without undue delay and will implement remediation measures to prevent recurrence. Notifications will be sent to the email address registered on your account.

While gtg999 takes all reasonable precautions, no internet-based service can guarantee absolute security. You are encouraged to use a strong, unique password for your account and to notify support immediately if you suspect your account has been compromised.

6. Data Retention Policy

gtg999 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The standard retention periods are as follows:

Data Category	Retention Period	Reason
Account & registration data	Duration of account + 5 years post-closure	Anti-money-laundering record-keeping obligations and dispute resolution.
KYC / identity documents	Duration of account + 5 years post-closure	Regulatory compliance and fraud prevention audit trail.
Transaction records	7 years	Financial record-keeping obligations and audit requirements.
Gameplay & betting history	Duration of account + 2 years post-closure	Dispute resolution, responsible gaming monitoring, and platform improvement.
Support communications	3 years from last interaction	Quality assurance and dispute resolution reference.
Marketing preferences	Until consent is withdrawn	Consent-based processing — retained only while active opt-in exists.
Technical / log data	90 days (rolling)	Security monitoring and incident investigation.

Once the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your account before the end of a mandatory retention period, gtg999 will restrict active processing of your data to the minimum required to fulfil our legal obligations, and will fully delete it once those obligations are satisfied.

7. Your Privacy Rights

As a registered user of the gtg999 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.

How to Submit a Request. Privacy requests should be sent to [email protected] with the subject line "Privacy Request — [Your Request Type]". To protect your account, we may need to verify your identity before processing the request. We will acknowledge receipt within 2 business days and provide a full response within 30 days. If your request is complex or numerous, we may extend this period by a further 60 days and will notify you accordingly.

8. Changes to This Policy

Right to Amend. gtg999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Material Changes. Where a proposed amendment materially affects your rights or the way your personal data is processed, gtg999 will provide advance notice to registered users via email to the address on your account, or via a prominent notice displayed on the platform, before the change takes effect. You will be given a reasonable opportunity to review the changes prior to them coming into force.

Continued Use. Your continued use of the gtg999 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the changes, you should stop using the platform and may close your account in accordance with the Account Closure provisions in our Terms & Conditions.

Archived Versions. Previous versions of this Privacy Policy are available upon request by contacting [email protected]. gtg999 maintains an internal archive of all historical policy versions with their respective effective dates.

Contact Us. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way gtg999 handles your personal data, please contact our support team: [email protected]. Our English-language support team is available 24 hours a day, 7 days a week, and will respond within 2 hours. For formal privacy complaints that are not satisfactorily resolved through our internal process, you may have the right to escalate to a relevant data protection authority in your jurisdiction.